Shipping & Returns

 

Shipping Information

All our products ships FREE with Priority Mail service with USPS within mainland USA.

For shipping information outside US and expedited shipping options, please contact info@savannahcordwainers.com. and put SHIPPING in the subject line, then include the products and the address you'd like them to be shipped to. 

 

Returns & Exchanges

To return or exchange an item, please contact info@savannahcordwainers.com. and put either RETURN or EXCHANGE in the subject line.

Unused accessory items, such as bags and small leather goods with no signs of wear can be returned or exchanged if you reach out to us within 14 days upon receiving them. Please include the reason for return, and if you would like to make an exchange, include the item or items of similar value that you'd like to exchange your item for. Full price will be refunded once we receive the items.

Shoes

Only unused shoes with no signs of wear can be returned for a full refund. All our shoes are hand crafted for each order in our small-scale workshop, the effort and materials that go into the shoes make it unfeasible for us to provide full refund. Exchange for a different size is possible, but allow us more time to complete the order. Please reach out to us within 14 days upon receiving the shoe. In the email, include the reason for return, and if you would like to make an exchange, the size you'd like to exchange for.

 

We hope to resolve any and all issues as quickly as possible to ensure customer satisfaction.